At Weight Loss Pharm Online, we want you to be completely satisfied with your purchase. We understand that sometimes things don’t go as planned, and that’s okay. Here’s everything you need to know about our returns and refund process.
What’s Our Return Policy?
We offer a 30-day return policy on all our products. If you’re not happy with your purchase, you can return it for a full refund or exchange. Just keep these points in mind:
- Items must be unopened and in their original packaging.
- You’ll need to provide proof of purchase, like your order number or receipt.
How to Return an Item
Returning an item is easy! Here’s how you can do it:
- Contact Us: Reach out to our customer service team at support@weightlosspharmonline.com to initiate your return.
- Prepare Your Package: Make sure the item is securely packaged. Include all original materials, like manuals or accessories.
- Ship It Back: Send the package to the address provided by our team. You’ll be responsible for the return shipping costs unless the item is faulty.
Refund Process
Once we receive your returned item, we’ll process your refund. Here’s what to expect:
- Refunds will be issued to the original payment method you used for the purchase.
- Processing time can take up to 10 business days after we receive your return.
What If My Item Is Defective?
If you receive a defective or damaged item, we’re here to help. Just follow these steps:
- Contact Us: Let us know within 7 days of receiving the item.
- Provide Details: Share your order number and a brief description of the issue.
- Return the Item: We’ll guide you on how to return the defective product, and we’ll cover the shipping costs.
Need More Help?
If you have any questions or concerns about our returns and refund policy, don’t hesitate to reach out. We’re here to support you every step of the way on your weight loss journey. Thank you for choosing Weight Loss Pharm Online! Your satisfaction is our priority, and we want to ensure you have a positive experience with us.